Membership & Studio Policies
Booking & Cancellation
Booking opens 7 days in advance
Cancellations must be made at least 2 hours before the scheduled session.
Cancellations made less than 2 hours before the session are subject to a $10 late-cancellation fee and session credit is returned.
No-shows will result in the session credit being forfeited.
If Oak & Ember cancels a session, your session credit will be returned to your account.
Membership Sessions & Credits
Membership sessions are provided per monthly billing cycle based on your selected membership.
Root Membership includes 14 sessions per monthly billing cycle.
Heartwood Membership includes 20 sessions per monthly billing cycle.
Use your membership code when booking to apply an included session credit.
Session credits reset at the beginning of each monthly billing cycle and do not roll over.
Session credits are non-transferable and may only be used by the member to whom they were issued.
Membership credits apply to regular Oak & Ember training sessions. Bonus sessions, clinics, and specialty offerings are priced separately unless otherwise noted.
Once all included credits have been used, additional sessions may be purchased, subject to availability
Membersip Billing & Cancellation
Memberships are billed automatically each month using the payment method on file.
Your membership renews on your individual billing date, based on the date your membership began.
Standard memberships are subject to a one-time $25 enrollment fee. This fee is waived for Founding Members.
Membership fees are non-refundable once a new billing cycle has begun.
Memberships may be canceled at any time before your next scheduled billing date.
Cancellation will stop future billing. Your membership and remaining session credits will remain active through the end of your current paid billing cycle.
Any unused session credits expire at the end of your final billing cycle.
Studio Safety & Etiquette
Please arrive ready to begin at your scheduled session time.
Let your coach know about any new injury, limitation, or change that may affect your training.
Follow coaching and equipment-safety instructions.
Respect the shared training space and other clients.
Participation requires a current signed waiver.
Membership Holds
We understand that life happens. Membership holds may be considered for extended illness, injury, travel, or other circumstances. Please contact Oak & Ember to discuss your individual situation.
Drop-In & Bonus Sessions
Drop-in and bonus sessions are subject to availability and are not included in monthly membership session credits unless otherwise noted. Payment is due at booking. Standard booking and cancellation policies apply.