Membership & Studio Policies

Booking & Cancellation

  • Booking opens 7 days in advance

  • Cancellations must be made at least 2 hours before the scheduled session.

  • Cancellations made less than 2 hours before the session are subject to a $10 late-cancellation fee and session credit is returned.

  • No-shows will result in the session credit being forfeited.

  • If Oak & Ember cancels a session, your session credit will be returned to your account.

Membership Sessions & Credits

  • Membership sessions are provided per monthly billing cycle based on your selected membership.

  • Root Membership includes 14 sessions per monthly billing cycle.

  • Heartwood Membership includes 20 sessions per monthly billing cycle.

  • Use your membership code when booking to apply an included session credit.

  • Session credits reset at the beginning of each monthly billing cycle and do not roll over.

  • Session credits are non-transferable and may only be used by the member to whom they were issued.

  • Membership credits apply to regular Oak & Ember training sessions. Bonus sessions, clinics, and specialty offerings are priced separately unless otherwise noted.

  • Once all included credits have been used, additional sessions may be purchased, subject to availability

Membersip Billing & Cancellation

  • Memberships are billed automatically each month using the payment method on file.

  • Your membership renews on your individual billing date, based on the date your membership began.

  • Standard memberships are subject to a one-time $25 enrollment fee. This fee is waived for Founding Members.

  • Membership fees are non-refundable once a new billing cycle has begun.

  • Memberships may be canceled at any time before your next scheduled billing date.

  • Cancellation will stop future billing. Your membership and remaining session credits will remain active through the end of your current paid billing cycle.

  • Any unused session credits expire at the end of your final billing cycle.

Studio Safety & Etiquette

  • Please arrive ready to begin at your scheduled session time.

  • Let your coach know about any new injury, limitation, or change that may affect your training.

  • Follow coaching and equipment-safety instructions.

  • Respect the shared training space and other clients.

  • Participation requires a current signed waiver.

Membership Holds

We understand that life happens. Membership holds may be considered for extended illness, injury, travel, or other circumstances. Please contact Oak & Ember to discuss your individual situation.

Drop-In & Bonus Sessions

Drop-in and bonus sessions are subject to availability and are not included in monthly membership session credits unless otherwise noted. Payment is due at booking. Standard booking and cancellation policies apply.